IT Support for your Medical Practice

Choice Technologies is a leading provider of full service IT solutions and support based out of Hunt Valley, MD. Most of our customers are located in Maryland and the surrounding areas, but we also do some nationwide support as well. Choice originally started as a typical network support company that would do maintenance on PCs, servers, and networking equipment, but as we started working with medical practices about 10 years ago, we evolved into a different kind of IT firm.

Medical practices offer different challenges from typical businesses. They have to work in a regulatory environment that is drastically different. They also are constantly evolving and changing, especially as the world moves to digitized medical records, billing, and prescriptions.

As a result, Choice moved in a different direction as compared to their competitors. To begin with, Choice learned HIPAA from the beginning, and the importance of designing networks with data confidentiality and integrity in mind. Unlike relatively simple data like music or family photos, medical data must be treated with a higher level of care and urgency. Choice’s philosophy as an IT company mandates that before anything else, HIPAA compliance must be followed strictly in order to ensure that medical data is closely protected

We also learned about the way different software packages for Electronic Medical Records and Practice Management use HL7 in order to share data and provide medical practices with increased efficiencies. As the medical community develops Health Information Exchanges (HIE) to create seamless sharing of records in order to improve patient outcomes and reduce administrative costs, Choice realized how essential it is for any system we deploy to be able to work in this environment. Choice also works with practices that utilize practice management, EHR, and EMR systems that are sold by different vendors, which requires us to create a network environment that allows data to freely flow between them.

Not only do we recognize HIPAA, HL7, Meaningful Use, HIE, and other important standards, we also had to learn practical business concerns for a medical practice. Most practices cannot afford significant downtime, nor can they deal with system integration that shuts down the practice during key times. There are many people out there who understand technology, but it takes a special kind of IT company like Choice to truly understand the way technology has to be deployed in order to reap the full benefits for a medical practice. This means that our service requests must be quickly responded to by our Help Desk and issues must be thoroughly discovered, researched, and resolved.

Since Choice has invested the resources to becoming experts in medical practices, we have now installed hundreds of EMRs, EHRs, and Practice Management systems, as well as complimentary technology such as equipment integration and wide area communications. Our medical clients vary drastically, from small practices with just one or two providers to larger practices with dozens of providers who work across many offices in different locations. While our solutions are customized to fit the needs of these drastically different practices and specialties, we remain consistent when it comes to providing a high level of service and support no matter who we are working with. Our medical customers stay with us for the long term because they realize our expertise when it comes to recognizing their uniqueness.

Contact us to find out more about how Choice can help your practice manage your IT needs!